OpenAI starts to test AI that automates tasks on devices

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By Matthew Griffin Intelligence and the Senses 8th March 2024

WHY THIS MATTERS IN BRIEF

OpenAI might very well be trying to create a new kind of device OS that uses agents to automate tasks and perform actions, and which could replace the need for apps.

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OpenAI, the maker of ChatGPT, is now reportedly is working on Artificial Intelligence (AI) agents that can execute tasks for the user autonomously after The Information reported that one type of agent software OpenAI is developing would effectively take over a user’s device to automate complex tasks within an environment – such as the persons work. Normally, people will have to move the cursor, click and type to transfer between applications, but in this case, via a kind of Generative Operating System, ChatGPT could transfer the information on a document to a spreadsheet for analysis.

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Another type of AI Agent OpenAI is developing handles web-based tasks such as booking airfares or creating travel itineraries without access to APIs. ChatGPT currently can do agent-like tasks, as we saw quite a while ago with the likes of AutoGPT, but it has to use the relevant third-party’s APIs.

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Last November at its developers’ conference, OpenAI launched its Assistants API that lets users build agent-like experiences in their applications. But Adept CEO David Luan, who used to lead engineering at OpenAI, told The Information that many enterprise apps do not have APIs. Here, agents can fill in the gap, Luan said.

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AI agents differ from Robotic Process Automation (RPA), which still needs developers to manually code steps needed to complete a task, Luan said. In contrast, AI agents can do more complex, unstructured work with little guidance from users.

AI agents have been under development for years by various companies. In 2018, Google demonstrated that a computer can do things like call a hair salon to make an appointment for a user or contact a restaurant to book a reservation – all by itself. The staff at these businesses did not know they were talking to a computer. Google, however, did not launch it in part due to fear of public backlash, the news outlet said.

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Google is changing its tune now. CEO Sundar Pichai recently said that adding generative AI to search would make it “act more like an agent over time” to “go beyond answers and follow through for users even more” by autonomously executing on their search results.

Matthew Griffin / About Author

Matthew Griffin, described as “The Adviser behind the Advisers” and a “Young Kurzweil,” is the founder and CEO of the World Futures Forum and the 311 Institute, a global Futures and Deep Futures consultancy working across the next 50 years, and is an award winning futurist, and author of “Codex of the Future” series.

Regularly featured in the global media, including AP, BBC, Bloomberg, CNBC, Discovery, RT, Viacom, and WIRED, Matthew’s ability to identify, track, and explain the impacts of hundreds of revolutionary emerging technologies on global culture, industry and society, is unparalleled. Recognised for the past six years as one of the world’s foremost futurists, innovation and strategy experts Matthew is an international speaker who helps governments, investors, multi-nationals and regulators around the world envision, build and lead an inclusive, sustainable future.

A rare talent Matthew’s recent work includes mentoring Lunar XPrize teams, re-envisioning global education and training with the G20, and helping the world’s largest organisations envision and ideate the future of their products and services, industries, and countries.

Matthew's clients include three Prime Ministers and several governments, including the G7, Accenture, Aon, Bain & Co, BCG, Credit Suisse, Dell EMC, Dentons, Deloitte, E&Y, GEMS, Huawei, JPMorgan Chase, KPMG, Lego, McKinsey, PWC, Qualcomm, SAP, Samsung, Sopra Steria, T-Mobile, and many more.