Daimler hires Soul Machine’s lifelike Avatar to answer customer queries

Daimler hires Soul Machine’s lifelike Avatar to answer customer queries

WHY THIS MATTERS IN BRIEF Bots are evolving and increasingly it’s going to get more difficult to tell bots from real people, whether they’re just text bots or, in this case, life like looking avatars.   New Zealand based company Soul Machines, the company behind a sophisticated high definition digital...

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British bank trials a life like digital Avatar to serve customers better

British bank trials a life like digital Avatar to serve customers better

WHY THIS MATTERS IN BRIEF Avatars and bots are getting more intelligent, and more capable, and while they are being increasingly deployed to help organisations improve customer service, there’s a very real toll on human jobs.   This week the Royal Bank of Scotland (RBS), who recently started using brain...

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Ingenious new bot discovers hacks companies haven’t told their users about

Ingenious new bot discovers hacks companies haven’t told their users about

WHY THIS MATTERS IN BRIEF Many of your online accounts have already likely been compromised but very few companies own up to the fact, putting you and your data at risk,but now a bot can tell you which companies have been hacked – even if they don’t want you to...

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Rise of the “Citizen Developers,” Microsofts Stack Overflow bot makes programming easier

Rise of the “Citizen Developers,” Microsofts Stack Overflow bot makes programming easier

WHY THIS MATTERS IN BRIEF Imagine being able to build mobile applications and applications without ever having to know how to code. That’s where we’re headed, and it’ll be here sooner than you think.   A little while ago I wrote an article on a new first of a kind...

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Facebook’s bots unexpectedly created their own language

Facebook’s bots unexpectedly created their own language

WHY THIS MATTERS IN BRIEF AI agents are learning how to bluff, negotiate, create and hide their own languages and as the technology increasingly becomes part of our world’s digital fabric that should raise some eyebrows.   As Mark Zuckerberg plays around with Artificial Intelligence (AI) to create his own...

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The robo-lawyer that overturned 160,000 parking tickets is helping refugees claim asylum

The robo-lawyer that overturned 160,000 parking tickets is helping refugees claim asylum

WHY THIS MATTERS IN BRIEF Claiming asylum is difficult at the best of times, and that’s if you’re not in fear of your life and can understand the language, now DoNotPay’s latest bot makes the process less tortuous.   The creator of a chatbot that helped to over turn more...

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JPMorgan unleashes artificial intelligence to automate its legal work

JPMorgan unleashes artificial intelligence to automate its legal work

WHY THIS MATTERS IN BRIEF With massive technology budgets and a paranoia of startups stealing a march Wall Street is going all in on innovation and automation.   With companies like LawGeex and ROSS Intelligence trying to automate the legal world it was only a matter of time before the...

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Accenture automates 17,000 jobs without making anyone redundant

Accenture automates 17,000 jobs without making anyone redundant

WHY THIS MATTERS IN BRIEF In the age of automation humans are all too often the collateral damage but with vision and careful management that doesn’t always have to be the case   In the past eighteen months one of the world’s largest professional services and technology companies, Accenture, according...

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UK’s NHS gives millions of Londoners their own on call AI doctor

UK’s NHS gives millions of Londoners their own on call AI doctor

WHY THIS MATTERS IN BRIEF For better or worse, more and more healthcare services are being augmented and automated using new artificial intelligence services, only time will tell what the results will be.   A few months ago Baidu rolled out a limited trial of a new virtual doctors service,...

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New EU report recommends Universal Basic Income for all 27 member states

New EU report recommends Universal Basic Income for all 27 member states

WHY THIS MATTERS IN BRIEF The rise of robotics and new, intelligent AI automation systems that threaten Blue and White collar jobs is spurring governments around the world into action, so far a Universal Basic Income is the only idea they seem to have to dampen societal unrest and poverty....

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Robots to get legal recognition as Europe votes to classify them as ‘Electronic persons’

Robots to get legal recognition as Europe votes to classify them as ‘Electronic persons’

WHY THIS MATTERS IN BRIEF The move by the EU to classify robots as “Electronic persons” is a watershed moment. It signifies a significant attitude shift in policy and the way that new robo-systems are viewed, and paves the way for new laws and new regulations.   With robots and...

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Mark Zuckerberg shows off Jarvis, the AI that runs his home

Mark Zuckerberg shows off Jarvis, the AI that runs his home

WHY THIS MATTERS IN BRIEF There’s a good chance that Jarvis, Mark Zuckerberg’s in house digital assistant, is more than just a quirky hobby to pass the time, it could be a beta test for a new Facebook product or feature   At the beginning of this year, Facebook CEO...

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Facebook gets an EU E-Money license, parks its bus on the banks lawns

Facebook gets an EU E-Money license, parks its bus on the banks lawns

WHY THIS MATTERS IN BRIEF We live in a world full of unprecedented change and opportunity but many business leaders are guided by a historic view of business and industry evolution not a millennial view, the rules of business have changed, this is the time for re-invention not “just” innovation...

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New Deloitte study says 861,000 UK public sector jobs can be automated

New Deloitte study says 861,000 UK public sector jobs can be automated

WHY THIS MATTERS IN BRIEF Technologies including AI, bots, drones and robots will lead to the automation of large parts of the global workforce   More than 861,000 public sector jobs could be lost by 2030 through automation, according to a study that comes as a further blow after hundreds...

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Baidu launches a medical chatbot to help Chinese doctors diagnose patients

Baidu launches a medical chatbot to help Chinese doctors diagnose patients

WHY THIS MATTERS IN BRIEF Melody could one day replace your GP – once it’s matured.   The doctor will see you now. Chinese search engine company Baidu has announced the release of Melody – a chatbot powered by increasingly powerful artificial intelligence (AI) capabilities that lives inside the existing Baidu Doctor app...

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The future of jobs in a Machine World

The future of jobs in a Machine World

WHY THIS MATTERS IN BRIEF We are all aware that technology is capable of replacing particular categories of jobs, but often those jobs “belong to someone else” and the impact on our own jobs is minimal. Today though new classes of emerging technologies, from artificial intelligence to machine vision are...

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London boroughs new face of customer services is a bot

London boroughs new face of customer services is a bot

The London borough of Enfield has enlisted artificial intelligence Amelia to take on customer service tasks for its residents starting late this year. Developed by IPSoft, Amelia is a cognitive agent – that’s bot to you, I and most people, capable of automating certain tasks as well as learning from...

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An AI Bot posing as a Teaching Assistant fooled students for five months

An AI Bot posing as a Teaching Assistant fooled students for five months

A quiet revolution is coming, one that will eventually turn every industry into a dumb pipe and flip the world of commerce, decision making, jobs and transactions on their heads. Here come the Bots. Earlier this year Eric Wilson who was taking an online Artificial Intelligence course at  Georgia Institute of Technology...

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OpenAI trains its bots to speak using Reddit

OpenAI trains its bots to speak using Reddit

The best way apparently to train one of the world’s best AI’s is to point it at two billion posts about cats Elon Musk’s artificial intelligence company OpenAI just received a package that took $2 billion to develop when Nvidia CEO Jen-Hsun Huang delivered the first DGX-1 supercomputer to the non-profit organisation,...

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DoNotPay’s famous robo-lawyer helps people avoid homelessness

DoNotPay’s famous robo-lawyer helps people avoid homelessness

WHY THIS MATTERS IN BRIEF The power of Bots is only just starting to be realised and it’s looking increasingly likely that the first industry they’ll disrupt is the legal profession.   The idea started with a desperate email from a woman in a UK hospital. She was scared of being discharged at...

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