WHY THIS MATTERS IN BRIEF
Historically CEOs have resided over purely human workforces, but as AI Agents come into the workforce they might have to manage those as well.
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Today’s CEOs are likely the last who will “manage a workforce of only human beings,” Salesforce CEO Marc Benioff told Axios’ Ina Fried in Davos. The rise of Generative AI agents which Benioff also described as “limitless digital labor” is among the next wave of advancements for the tech.
“We are really moving into a world now of managing humans and agents together,” he said, highlighting his own company’s Agentforce product which was launched in September along with its own sandbox where Salesforce’s own customers can test their agents, with Benioff applauding the technology at the time as “AI as it was meant to be.”
“Because I’m using Agentforce I just have that much more productivity,” he said, highlighting the increased ability of his Agentforce to resolve support inquiries, before adding that he’s thinking of ways to “redeploy” support agents in sales positions because those employees “don’t have as much to do because Agentforce is so productive for them.”
So, while I’ve talked about the unlimited human workforce many times before, as Artificial Intelligence (AI) automates jobs, tasks, and skills – such as coding and graphic design – and then democratises them for everyone this new “limitless” workforce adds a very interesting new wrinkle. It also begs questions such as: what happens when labour and the skills you and your business need are abundant, and what is the impact of that on company revenues and global GDP? As well as many other important questions.
