Walmart's suppliers would rather negotiate with AI than a human

By Matthew Griffin Intelligence and the Senses 28th December 2023

WHY THIS MATTERS IN BRIEF

Walmart has been using AI to negotiate some supplier contracts, and it’s saved money and suppliers love it. But will they love it when it becomes an expert, tough, negotiator?

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Never mind using Artificial Intelligence (AI) to write books or create content – Walmart is finding it helpful for landing a good bargain. The retailer tells Bloomberg that it’s using a chatbot from Pactum AI to automatically negotiate some supplier deals. The technology is not only saving an average of three percent on contracts, but preferable to the vendors. Three out of four suppliers prefer haggling with the AI over a human, Walmart says.

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Pactum’s system just asks Walmart to set its budget and requirements, such as discounts and payment terms. It compares a supplier’s demands with trends, commodity values and competitors’ costs. After that, the AI can strike a deal within a matter of days, rather than the weeks or months of conventional talks. Walmart first piloted the tool in Canada, but has since expanded its use to the US, Chile and South Africa.

The AI is currently negotiating only for shopping carts and other store essentials, rather than the products you find on the shelves. It’s also not completely replacing humans. At present, Pactum’s tech is mainly being used for savings in contracts that aren’t necessarily worth much time. The bot still has to negotiate with a real person, so completely automated discussions aren’t any option in the near future. This is more to lighten the load of busy procurement teams than to avoid hiring.

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That might not reassure people worried about their jobs. The reliance on AI comes right as many companies are conducting mass layoffs to endure a rough economy. Chatbots like this can help Walmart and others minimize the effects of job cuts and hiring freezes. Moreover, Walmart has spent years experimenting with robots that could reduce the need for staff. Humans aren’t going away any time soon, but the company isn’t depending on them as much as in the past and that’s going to create its own new worries and opportunities.

Matthew Griffin / About Author

Described by NASA as a "Walking Encyclopaedia of the Future" and one of the world’s most in demand keynote speakers Matthew Griffin, Founder and Futurist in Chief of the 311 Institute, a global Futures and Deep Futures advisory firm, is a multi-award winning Futurist and strategic foresight expert, author, lecturer, mentor, podcast and YouTube host.

With a distinguished career running global business units at Atos, EMC, and IBM today Matthew helps leaders and titans of industry from all over the world explore the impact of the inter sections of technology, culture, and leadership, then helps them create high performance organisations that can continuously disrupt, outpace, and outthink their competition.

15 times author of the hit series the Codex of the Future series Matthew's ability to identify, track, and explain the impacts of hundreds of emerging technologies and trends on global business, culture, and society has earned him a powerful reputation and a roster of clients that include royal households, world leaders across the G7, G20, and G77, and many of the world's most recognised and exceptional organisations including ABB, Accenture, ABN Amro, Adidas, AON, ARM, BCG, Centrica, Citi Group, Coca Cola, Deloitte, Dentons, Disney, Dow, EY, Google, KPMG, Lego, Microsoft, Legal & General, LinkedIn, Nokia, Paramount, PepsiCo, PWC, Qualcomm, RWE, Samsung, T-Mobile, UBS, Visa, WIRED, WPP and hundreds of others.

Matthew is regularly featured in the global media including the AP, BBC, Bloomberg, CNBC, Discovery, Forbes, Khaleej Times, Telegraph, TIME, ViacomCBS, WIRED, and the WSJ, and his mission is to help organisations create a fair and sustainable future whose benefits are shared by everyone irrespective of their ability, background, or circumstances.