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WHY THIS MATTERS IN BRIEF

During this keynote session with Ikea, Volvo, and others keynote speaker Matthew Griffin takes the audience on a journey into the near future to explore the future of retail and E-Commerce and answers the question: “What’s next?”

 

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Firstly, thank you to Elin at Management Events for inviting me to participate in their  future of retail event held in person this time in Stockholm in Sweden where brands that ranged from Ikea to Volvo came together to see and discuss the future of consumer behaviours, E-Commerce, sustainability, and much more.

 

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During my session, which featured a keynote entitled The Future of Retail Re-Invented, and a panel session, I took the audience on a journey across the next decade and a future where Amazon and others are fully autonomous retailers – from the design of the products to their final fabrication and fulfilment from dark warehouse facilities – and a future where the very concept of E-Commerce has been re-invented by all manner of new technologies, from the metaverse to voice.

 

The Future of Retail and E-Commerce, by keynote speaker Matthew Griffin

 

We then explored alternative sales channels, such as voice and conversational AI, Digital Humans, and how Web 3.0, the Metaverse, and other related technologies, such as crypto, NFT’s, and tokens, will change not only how we buy products and services, but also the companies we’re buying them from.

 

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And, as the audience saw, when it comes to retail the only thing that’s changing is everything – whether it’s the emergence of Robo-Customers and the evolution of Direct to Consumer to Direct to Avatar, and that was all before we discussed the circular economy, sustainability, and all manner of other topics.

About author

Matthew Griffin

Matthew Griffin, described as “The Adviser behind the Advisers” and a “Young Kurzweil,” is the founder and CEO of the World Futures Forum and the 311 Institute, a global Futures and Deep Futures consultancy working between the dates of 2020 to 2070, and is an award winning futurist, and author of “Codex of the Future” series. Regularly featured in the global media, including AP, BBC, Bloomberg, CNBC, Discovery, RT, Viacom, and WIRED, Matthew’s ability to identify, track, and explain the impacts of hundreds of revolutionary emerging technologies on global culture, industry and society, is unparalleled. Recognised for the past six years as one of the world’s foremost futurists, innovation and strategy experts Matthew is an international speaker who helps governments, investors, multi-nationals and regulators around the world envision, build and lead an inclusive, sustainable future. A rare talent Matthew’s recent work includes mentoring Lunar XPrize teams, re-envisioning global education and training with the G20, and helping the world’s largest organisations envision and ideate the future of their products and services, industries, and countries. Matthew's clients include three Prime Ministers and several governments, including the G7, Accenture, Aon, Bain & Co, BCG, Credit Suisse, Dell EMC, Dentons, Deloitte, E&Y, GEMS, Huawei, JPMorgan Chase, KPMG, Lego, McKinsey, PWC, Qualcomm, SAP, Samsung, Sopra Steria, T-Mobile, and many more.

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