Futurist in London: The Future of Customer Experience, Marketforce CX20:20 Summit

Futurist in London: The Future of Customer Experience, Marketforce CX20:20 Summit

WHY THIS MATTERS IN BRIEF The future of personalisation is intertwined with the future of privacy, and as we head towards an Algorithmic Society I ask if it’s time to take back control of our data.   Today it can be argued that customer experience is more important than ever,...

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