Futurist Keynote: The Future of Customer Experience, LinkedIn

Futurist Keynote: The Future of Customer Experience, LinkedIn

WHY THIS MATTERS IN BRIEF New sci-fi like technologies are changing the customer experience like never before, and there’s plenty still to come.   Love the Exponential Future? Join our XPotential Community, future proof yourself with courses from XPotential University, connect, watch a keynote, or browse my blog. Firstly, thank you to Ana and the amazing...

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Futurist keynote, London: The Future of Customer Experience, Marketforce CX20:20 Summit

Futurist keynote, London: The Future of Customer Experience, Marketforce CX20:20 Summit

WHY THIS MATTERS IN BRIEF The future of personalisation is intertwined with the future of privacy, and as we head towards an Algorithmic Society I ask if it’s time to take back control of our data.   Today it can be argued that customer experience is more important than ever,...

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