Amazon starts using AI to summarise reviews and save shoppers time
WHY THIS MATTERS IN BRIEF How much time do you spend reading all those reviews? Well, now AI can summarise them all for you. Love the Exponential Future? Join our XPotential Community, future proof yourself with courses from XPotential University, read about exponential tech and trends, connect, watch a keynote, or browse my blog....
Mastercard starts testing quantum computers to hyper personalise rewards
WHY THIS MATTERS IN BRIEF Many in the payments industry believe that what makes their cards unique and relevant is the rewards they offer, so Mastercard are hyper personalising those rewards using QC. Love the Exponential Future? Join our XPotential Community, future proof yourself with courses from XPotential University, read...
Oto snags millions from SAP and others to help AI understand peoples emotions
WHY THIS MATTERS IN BRIEF While AI’s that can listen to your voice and understand your intonation and emotions has its benefits as we see AI’s being developed to gain peoples trust it could also be weaponised. Love the Exponential Future? Join our XPotential Community, future proof yourself with...
AI replaces more fast food jobs to make your drive thru experience better
WHY THIS MATTERS IN BRIEF AI is increasingly able to automate more cognitive work, and fast food workers are in the firing line. Love the Exponential Future? Join our XPotential Community, future proof yourself with courses from XPotential University, connect, watch a keynote, or browse my blog. First Travis Kalanick, Uber’s founder and ex CEO...
Futurist Virtual Keynote, UK: The Future of Customer Experience, The Supper Club
WHY THIS MATTERS IN BRIEF The future of CX is personalised, real time, and convenient, obviously, but what happens when Creative Machines can make you the perfect product on demand before you even ask for it? Love the Exponential Future? Join our XPotential Community, future proof yourself with courses...
Futurist Keynote: The Future of Customer Experience, LinkedIn
WHY THIS MATTERS IN BRIEF New sci-fi like technologies are changing the customer experience like never before, and there’s plenty still to come. Love the Exponential Future? Join our XPotential Community, future proof yourself with courses from XPotential University, connect, watch a keynote, or browse my blog. Firstly, thank you to Ana and the amazing...
Futurist keynote, London: The Future of Customer Experience, Marketforce CX20:20 Summit
WHY THIS MATTERS IN BRIEF The future of personalisation is intertwined with the future of privacy, and as we head towards an Algorithmic Society I ask if it’s time to take back control of our data. Today it can be argued that customer experience is more important than ever,...
