Futurist keynote, London: The Future of Customer Experience, Marketforce CX20:20 Summit

Futurist keynote, London: The Future of Customer Experience, Marketforce CX20:20 Summit

WHY THIS MATTERS IN BRIEF The future of personalisation is intertwined with the future of privacy, and as we head towards an Algorithmic Society I ask if it’s time to take back control of our data.   Today it can be argued that customer experience is more important than ever,...

Read more
Futurist keynote, London: Behind the scenes at Marketforce’s OpsTechFS 2017 event

Futurist keynote, London: Behind the scenes at Marketforce’s OpsTechFS 2017 event

WHY THIS MATTERS IN BRIEF The financial services industry is going through one of the greatest transformations since its inception as it tackles not one disruption but three, namely AI, Blockchain and “Digital”   Yesterday, and much to the chagrin of the audience of financial services professionals and executives who...

Read more
Futurist keynote, London: The Future of Blockchain, Marketforce Blockchain Summit

Futurist keynote, London: The Future of Blockchain, Marketforce Blockchain Summit

WHY THIS MATTERS IN BRIEF Blockchain is turning into a force of nature that’s changing the world and as the hype around the technology reaches fever pitch everyone wants in.   It’s always a great privilege to be invited to take part in Marketforce’s wonderful events and the Blockchain Summit...

Read more
The banks guide to scouting Fintech

The banks guide to scouting Fintech

Four of Europe’s largest banks reveal their Fintech scouting strategies To an Entrepreneur attention is oxygen so imagine the electricity that flows through a room when you put thirty budding European Fintech Entrepreneurs in the same room as senior executives from some of the Europe’s largest banks. This was the...

Read more