In bizarre twist AI gets a job coaching call center staff compassion and empathy
WHY THIS MATTERS IN BRIEF AI might not have compassion or empathy, but it can still coach people to improve theirs. Love the Exponential Future? Join our XPotential Community, future proof yourself with courses from XPotential University, connect, watch a keynote, or browse my blog. Most computers and Artificial Intelligence (AI) lack compassion and empathy,...
Daimler hires Soul Machine’s lifelike Avatar to answer customer queries
WHY THIS MATTERS IN BRIEF Bots are evolving and increasingly it’s going to get more difficult to tell bots from real people, whether they’re just text bots or, in this case, life like looking avatars. New Zealand based company Soul Machines, the company behind a sophisticated high definition digital...
Have banks already been disrupted?
Banks used to be the corner stone of the community but today despite spending over £200 billion on transformation they are still being undermined by a series of unstoppable cultural and technological revolutions Over the past two weeks I’ve talked to a number of senior C level executives from some of the...
